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Shipping and Returns

SHIPPING

U.S.

  • Standard shipping and handling$10.00
  • Alaska/Hawaii$16.00

Your order will be shipped to you via USPS Priority Mail and will be delivered to you within 4-7 business days of your order. Most orders are shipped immediately, so should be received within 3-4 days. If, for some reason, your color of choice is backordered and this was not reflected at the time of order, you will receive notice immediately with a new date of delivery or will be provided options for a refund, if desired.

  • Rush Delivery$27.00
  • Alaska/Hawaii$40.00

Your order will be expedited and shipped to you via USPS Express Mail, which will deliver to you within 1-2 business days of your order.

International

We ship to most countries via USPS and shipping fees/times vary depending on the country. Some examples of shipping rates include:

  • Canada and Mexico$30.00 (Shipping time is typically one week)
  • United Kingdom and Europe$38.00 (Shipping time is typically two weeks)
  • Australia/New Zealand$41.00 (Shipping time is typically two weeks)

RETURNS

Our Return Policy

If you are not satisfied with your purchase for any reason, you may return it for a refund of the purchase price within 21 business days of receipt of returned items, not including shipping fees. A store credit will be issued for all returns made after 21 business days for future purchases.

Please Ship Returns to:
Red Twist Returns
909 21st Ave E
Seattle, WA 98112

Return Shipping:

Customer is responsible for all outbound and return shipping costs. Exceptions will be made for defective items only. In the event the return is made due to defective merchandise, or a wrong item has been shipped, Red Twist will reimburse the customer for the cost of shipping the merchandise back. In order to receive a reimbursement for the return shipping fees, customers must ship the merchandise back either standard mail or UPS ground. If any other methods are used (Next Day, 2nd Day, 3 day, etc.), shipping costs will not be reimbursed even in the event of damaged merchandise.

Return Period

All returns must be received within 14 calendar days from date of invoice to receive a refund. Exceptions are made for international shipments.

Return Condition

All returns must be new and unused.